Relief Help & Advice Centre

Shipping costs vary by product and region. Our rates are calculated based on product dimensions, weight, and your delivery destination. We serve both Turkey and select European countries with competitive rates.

You can check our shipping rates table for detailed pricing information by region and product category. The exact shipping fee will be clearly displayed during checkout before payment.

We occasionally offer free shipping promotions for orders above certain thresholds - these are announced on our website.

Relief Mobilya works directly with nearly 150 manufacturers in İnegöl to ensure fresh stock and fast processing. Most of our furniture pieces are crafted to order, ensuring you receive the highest quality İnegöl craftsmanship.

Processing Time: 1-3 business days for order preparation from our İnegöl facility.

Delivery Times:

• Turkey: 3-7 business days (varies by region)
• Europe: 7-14 business days (select countries)

You'll receive email updates throughout the process, including shipping confirmation with tracking details.

As furniture specialists from İnegöl, we understand the importance of proper measurements. We provide detailed dimensions for all our pieces and strongly recommend measuring doorways, stairs, and the intended space before ordering.

Relief Mobilya cannot be held responsible if furniture doesn't fit due to inadequate measurements. However, our customer service team at info@reliefmobilya.com is available to help with measurement guidance before you order.

If fitting issues arise after delivery, contact us immediately. Depending on the situation, we may be able to arrange a return, though restocking and return shipping fees may apply as per our return policy.

Relief Mobilya is strategically located in İnegöl, Bursa - Turkey's renowned furniture manufacturing hub. Our headquarters and operations center is at:

Mahmudiye Neighborhood, 4. Mobilya Sk. No:07/A
İnegöl, Bursa, Turkey

As a registered business with the İnegöl Tax Office, we operate primarily as an online-only retailer to serve customers across Turkey and Europe efficiently. This model allows us to work directly with nearly 150 local manufacturers and offer competitive pricing without the overhead of multiple physical showrooms.

You can browse our complete collection of authentic İnegöl furniture 24/7 on our website, complete with detailed specifications and high-quality images.

Order modifications are possible but must be requested before your order enters production at our İnegöl facility. Contact our team immediately at info@reliefmobilya.com or +90 (531) 348 84 16 with your order number.

Common changes we can accommodate include color variations, delivery address updates, or quantity adjustments. Please note that modifications may affect delivery timelines and pricing, especially for custom-made pieces.

Business Hours: Monday - Friday, 09:00 - 17:00 (Turkey Time)

Relief Mobilya specializes in delivering new, high-quality İnegöl furniture and currently does not offer old furniture collection services. However, we recommend contacting local recycling centers, charitable organizations, or second-hand furniture dealers in your area.

For customers in Turkey, many municipalities offer furniture disposal services, and there are various online platforms where you can sell or donate used furniture.

We offer secure and flexible payment options through our trusted partner, Iyzico. At checkout, you can pay using any major credit or debit card, including Visa, MasterCard, and American Express. All transactions are fully encrypted and secure, ensuring your financial data is protected.

Absolutely. Your security is our highest priority. Our website uses SSL (Secure Socket Layer) encryption to protect all your personal information. Furthermore, all payments are processed by Iyzico, a leading payment provider that is PCI-DSS Level 1 certified. This means your payment details are handled with the highest level of security in the industry. We never store your full credit card information on our servers.

We want you to be happy with your purchase. You can return most items within 14 days of delivery. The items must be unused, in their original condition, and in their original packaging. Please note that custom-made items or products assembled by you may not be eligible for return. For a complete understanding of the process, including any applicable fees, please read our full Cancellation & Return Policy.

Please review our Returns Policy and then contact customer service to start the process. Our team will guide you through the return procedure and provide you with any necessary return labels or instructions.

Once shipped, you'll get an email with a tracking link. You can also use the "Track your order" button on this page or check "My Account" on our website. If you need immediate assistance with your order status, please contact our customer service team.

Creating an account is easy! Simply click on the "Account" or "Login/Register" icon on our homepage. For your convenience, you can sign up in seconds using your existing Google or Facebook account. Alternatively, you can register using your email address and creating a new password.

You can find all our contact methods below on this page. We offer multiple ways to reach us including phone, live chat, and email support.