Privacy and Personal Data Protection Policy

Relief Furniture Industry and Trade Ltd. Co. (“Company”) is committed to protecting your personal data in accordance with the Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”). This Privacy and Data Protection Policy explains how we collect, process, use, and safeguard your personal data.

1. Definitions

Personal Data: Any information relating to an identified or identifiable natural person.

Special Categories of Personal Data: Data revealing racial or ethnic origin, political opinions, religious beliefs, health data, biometric data, and similar sensitive information.

Data Subject: The natural person whose personal data is processed.

Data Controller: The entity that determines the purposes and means of processing personal data.

Data Processor: The entity processing data on behalf of the Data Controller.

2. Purpose of Processing Personal Data

We process your personal data for the following purposes:

Providing products and services, handling orders and requests
Managing customer relations and after-sales services
Conducting recruitment and human resources activities
Complying with legal and regulatory obligations
Ensuring security of our premises and IT systems
Carrying out marketing and promotional activities (with explicit consent)
Protecting and exercising legal rights and interests

3. Methods of Personal Data Collection

Your personal data may be collected through various channels including but not limited to websites, email, telephone, written forms, mobile applications, and third-party platforms.

4. Legal Grounds for Processing Personal Data

Personal data is processed only where at least one of the following legal bases exists in compliance with KVKK:

Explicit consent of the data subject
Compliance with a legal obligation
Performance of a contract to which the data subject is party
Protection of the vital interests of the data subject or another person
Legitimate interests pursued by the Company, balanced against fundamental rights and freedoms
Public interest or official authority

5. Data Sharing and Transfer

Your personal data may be shared with third parties such as:

Service providers and business partners
Legal and financial advisors
Authorized public institutions and authorities
Cloud and data storage providers, including cross-border transfers where necessary

6. Protection of Special Categories of Personal Data

Special categories of personal data are processed only with explicit consent and in accordance with applicable laws, ensuring additional safeguards are in place.

7. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Access controls, encryption, and regular audits are among the measures used to ensure data security.

8. Your Rights as Data Subject

You have the following rights under KVKK:

To know whether your personal data is processed
To request information about the processing
To learn the purpose of processing and whether your data is used accordingly
To request the correction of incomplete or inaccurate data
To request deletion or destruction of your personal data under legal conditions
To object to the processing of your personal data
To request notification of any corrections or deletions to third parties
To claim compensation for damages in case of unlawful processing

To exercise your rights, please contact us via info@reliefmobilya.com. We will respond within 30 days.

9. Cookies Policy

We may use cookies on our website to improve user experience. Detailed information about cookies is available on our Cookies Policy page.

10. Updates to This Policy

This Privacy Policy may be updated periodically in accordance with changes in legislation or business practices. The latest version is always available at www.reliefmobilya.com.